Privacy notice

Who is responsible for your information?

The Hive Seal Bay is responsible for the booking information you provide to us. For privacy questions or requests, email thehivesealbay@outlook.com.

Information we collect

The booking form asks for the lead guest’s name, email address and mobile number, arrival and departure dates, party size, and the names and ages on arrival of everyone staying. You can also give us optional information relevant to your stay. Please share this notice with the other guests and provide children’s details only as their parent, guardian or authorised lead guest.

We keep the booking reference, booking status, agreed price, payment schedule and payment/refund records. Our hosting and payment services also process technical information needed to deliver and protect their services, such as network and device information.

Card details are entered on Stripe’s secure checkout. Our booking application does not receive or store your full card number.

How and why we use it

• To respond to your enquiry, arrange your booking, manage your stay and communicate with you. For the lead guest, this is necessary to take steps you request before a contract and to perform the booking contract.
• To administer the guest party, availability, payments and security of the service. We use relevant information for our legitimate interests in operating the holiday home safely, preventing duplicate or fraudulent bookings and resolving queries or disputes.
• To retain payment and booking records where needed to meet applicable accounting, tax or other legal obligations.

Required booking fields help us identify the lead guest and party, communicate with you and arrange the stay; we cannot process the online booking without them. Optional notes are not required. We do not use the booking form to subscribe you to marketing.

Who receives information?

The owner uses the booking manager to administer your stay. Website hosting and storage services, including OpenAI Sites and Cloudflare, process information to operate the site. Stripe processes checkout and payment information. Our email service, Resend, and mailbox provider, Microsoft Outlook, process booking-related communications. Information may also be shared when required by law or to resolve a payment dispute.

These providers may process information in other countries as part of their services. Contact us if you need details of the providers used for your booking or their international processing arrangements. External links, including Google Maps and resort guides, take you to services with their own privacy notices.

How long we keep information

We assess retention by whether information is still needed to administer the booking and stay, deal with outstanding queries, refunds or disputes, and meet applicable accounting or tax record requirements. The type of record, completion of the stay and any continuing legal or payment issue determine the relevant period. You can contact us to ask about the records relating to your booking or request deletion where applicable.

Your choices and rights

Depending on the circumstances, you may ask to access or correct your information, request its deletion or restriction, or receive portable information. These rights are subject to applicable conditions; for example, some payment records may need to be retained to meet legal obligations.

You can object to processing based on legitimate interests. Email us with your request and enough detail to identify your booking. We may need to verify your identity before disclosing or changing records.

If you have a concern, please contact us first so we can investigate. You can also complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint.

Essential website technology

Hosting, security, owner sign-in and payment services may use essential cookies or similar technologies for their functions. The booking application does not include an advertising or analytics tracker. Stripe checkout and other external services explain their own technologies in their privacy information.